Velevet Canvas

At Velevet Canvas, we take pride in delivering high-quality oil paintings. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy. Please read the details below.

1. Eligibility for Refunds

You may request a refund if:

You receive a damaged or defective painting.

The item does not match the description on our website.

Your order is lost in transit and not delivered.

2. Refund Request Process

To initiate a refund, please follow these steps:

1. Contact Us within 7 days of receiving your order at info@velevetcanvas.com with your order number and a clear photo of the issue.
2. Our team will review your request and respond within 3-5 business days.
3. If approved, we will process your refund back to the original payment method within 7-10 business days.
4. Non-Refundable Items

We do not offer refunds for:

Custom or commissioned paintings (unless damaged or defective).

Orders placed with incorrect address details provided by the customer.

Items returned without prior approval.

4. Return Shipping

If a return is required, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Late or Missing Refunds

If you haven’t received your refund, please check with your bank or payment provider first. If you still need assistance, contact us at info@velevetcanvas.com.

6. Contact Us

📍 Address: 1702 W 6th St Apt 20, Brooklyn, NY 11223
📧 Email: info@velevetcanvas.com
📞 Phone: +1 (315) 754-5482